The type of IT Support Service
IT Support can be defined as being the technical support provided for devices such as computers that have the capabilities of placing information on internet websites. IT support is designed to help people solve the problems they encounter when using these devices, and to answer the questions they have about the usage of the device, or the usage of applications, and software designed for the device.
There are three main types of IT support offered. The type of support service that has been offered in this category for the longest amount of time is the “time and material” variety. Sometimes people refer to the time and material type as being the” break- fix” type of IT support. With this type of support service the customer buys all the materials they will use like their personal computer, the hard drive, the memory, and all other components. They own the materials. When they experience a technical problem with their property they hire a technician to repair the problem. These technicians are generally paid on an hourly basis.
There is another type of technical support that is referred to as black hours support. With black hours support people purchase a set number of hours of technical support. These hours are usually sold to the customer at a greatly reduced hourly rate. The customer will then have that many hours of technical support they can use without incurring additional fees during the month, or year long period they paid for. If they use the support for more hours than they paid for they will be charged an additional amount for each hour they went over. The big drawback is they are not generally refunded any money when they do not use all the hours they paid for.
The final type of service you can get in this category is the managed services. With managed services a company pays a set price for a twenty four hour per day, seven day per week, IT support service. The list of problems the service can resolve for the company under their contract will be explained in great detail. The company will then be able to call on the support service to help them resolve technical issues they may encounter with their computers. This type of service is perfect for large corporations who have several computers, and several computer operators that may require help at any given time.
Searching for Free Computer-Training Sources?
In today’s day and age, computers are truly an indispensable piece of technology, and have surely become an important part of most of our lives. However a lot of us are not completely adept at handling this super powerful machine, and often one does not want to spend money on computer training after having already spent a lot of our savings on buying a computer.
Hence this article provides 10 easy steps to follow and keep in mind when searching for free computer-training sources:
1) Self-assessment: The very first step should be being clear about what exactly do you need? You might want to learn simple basic stuff. Maybe Microsoft word and PowerPoint is what you are looking for. You must prioritize your needs and then begin searching.
2) Online is the way to go! Probably the most useful and best place to look for free computer training is looking on the World Wide Web. Use the search engines to give you a list of options, and then see and decide which ones suit your needs.
3) Training format: It might be a wise decision to try out one of the courses before finally settling on one. Different courses have different formats so you must see which style suits you best. Some courses offer a stimulated environment, whereas in others trainers run through videos. So test one short course, and take it from there.
4) University courses: Some of the renowned universities such as Stanford and numerous other universities also offer higher-level computer courses for free. So if you are ready for this level, you might want to try one of these courses.
5) Video learning: If you do not want to join a particular course and instead like to learn at your own pace, learning through a number of video tutorials from video sharing sites can be really useful. Youtube has numerous videos concerning various aspects of computers, and of course it is completely free!
6) Use Blogs: Another recent trend these days is blogging. One can’t even imagine the number of blogs on the World Wide Web today. Hence there are also numerous blogs by experts giving you direction and tips regarding various aspects of computers.
7) Weekly subscription: Not very popular and easily available, but there are also websites offering to give training material every week. Hence if you cant afford to take a course at one go, and instead would like to spread it out, this can be a great option for you.
8 ) Forums and newsletters: You can join discussion forums and subscribe to newsletter so that you are aware of the various computer-training opportunities available. Interacting with people who are looking for the same thing as you are can only expand your possible options.
9) Cheap books: If you don’t mind spending a few bucks, there are plenty of computer books available at very reasonable prices too. Such books can belong to you forever; hence you can always go back and look at something you want to.
10) Keep records: If you have taken a certification tutorials/course, do keep a copy of the certificates carefully. It can always come handy to present it to your future employers.
