The type of IT Support Service
IT Support can be defined as being the technical support provided for devices such as computers that have the capabilities of placing information on internet websites. IT support is designed to help people solve the problems they encounter when using these devices, and to answer the questions they have about the usage of the device, or the usage of applications, and software designed for the device.
There are three main types of IT support offered. The type of support service that has been offered in this category for the longest amount of time is the “time and material” variety. Sometimes people refer to the time and material type as being the” break- fix” type of IT support. With this type of support service the customer buys all the materials they will use like their personal computer, the hard drive, the memory, and all other components. They own the materials. When they experience a technical problem with their property they hire a technician to repair the problem. These technicians are generally paid on an hourly basis.
There is another type of technical support that is referred to as black hours support. With black hours support people purchase a set number of hours of technical support. These hours are usually sold to the customer at a greatly reduced hourly rate. The customer will then have that many hours of technical support they can use without incurring additional fees during the month, or year long period they paid for. If they use the support for more hours than they paid for they will be charged an additional amount for each hour they went over. The big drawback is they are not generally refunded any money when they do not use all the hours they paid for.
The final type of service you can get in this category is the managed services. With managed services a company pays a set price for a twenty four hour per day, seven day per week, IT support service. The list of problems the service can resolve for the company under their contract will be explained in great detail. The company will then be able to call on the support service to help them resolve technical issues they may encounter with their computers. This type of service is perfect for large corporations who have several computers, and several computer operators that may require help at any given time.
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